Return & Refund Policy
At Bill’s Photo Shop, every single item is custom-made specifically for you the moment you place an order. Because we do not hold inventory or “resell” returned items, we have a specific policy regarding returns and exchanges.
1. Damaged or Defective Items
If your order arrives damaged, defective, or if you received the wrong item, we will make it right! Please contact us within 14 of delivery with the following:
- Your Order Number.
- A clear photo of the damaged or incorrect item.
- A brief description of the issue.
Once verified, we will send a replacement at no cost to you or issue a full refund to your original payment method.
2. Exchanges & Sizing
Because our products are printed-to-order, we cannot offer exchanges or refunds if you ordered the wrong size, color, or simply changed your mind.
To ensure the perfect fit, please refer to the Size Chart located on each product page before finalizing your purchase.
3. Address Errors & Lost Packages
- Incorrect Address: If a package is returned to our facility because of an invalid address provided by the customer, the customer will be responsible for the reshipping costs.
- Lost in Transit: If your package is lost in transit and the tracking has not updated for more than 14 business days, we will send a replacement. Note: We are not responsible for packages marked as “Delivered” by the carrier.
4. Cancellation Window
Production begins quickly to ensure fast delivery. You may cancel your order within 2 hours of placement. Once the item has entered the production phase, the order can no longer be canceled or modified.
5. How to Start a Claim
Please do not mail items back to the return address on the package without contacting us first. To start a claim, email us at: bill@billsphotoshop.com
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase
